Kwik Trip’s lack of masks

April 24th, 2020

Family Fare, Kwik Trip, Dollar Tree in Red Wing, get comfortable masks for your employees and they need to wear them. I called Family Fare about this and was told “we provide masks and it’s their choice whether they want to wear them or not.” I left it at that as I had work to get done, piling up… but then we had to make a couple essential stops shopping again.

We’ve been to Kwik Trip twice over the last 6 weeks, both times when Alan went in, I waited in the car, and watched people going in. I was struck by the fact that none had masks on, NONE, and multiple people were going in from cars, not just one. Alan reported that NONE of the cashiers were wearing masks. So I contacted Kwik Trip HQ and reported what we’d observed and that they weren’t adequately protecting their workers or the public:

Contact Us KwikTrip/Kwik Star

Here’s the response I got (foreshadowing, note the reference to CDC):

Carol,

Thank you for reaching out.

We most certainly share your concern for our customers & co-workers = they are WONDERFUL and are on the front lines daily.

A KT special task force meets at least once a day to implement changes and of course to comply with mandated CDC and state health department procedures.

On April 3, 2020, the CDC updated their recommendations with regard to masks. Masks are only recommended for those who have contracted covid-19 or for individuals caring for them.

As a result, our co-workers have been given the option of wearing masks and we are providing two washable masks for each person.

We are constantly re-evaluating our safety practices based on the most current information.

The CDC has consistently stated that face coverings and gloves are not a substitute for frequent hand washing, which we know are amongst the most effective ways to reduce the spread of COVID-19.

We have always stressed proper handwashing.

We will call and remind the store to follow our COVID-19 guidelines.

I hope this is somewhat helpful – Kwik Trip is committed to safely providing essential services.

It is a privilege for us to continue to serve the community during this crisis.

Thank you,

Christina- Customer Service Representative – Kwik Trip Communication Center 608.793.6267

LINK: CDC – Use Cloth Face Covering to Prevent Spread

Now, again, about that CDC statement by Kwik Trip’s PR person:

On April 3, 2020, the CDC updated their recommendations with regard to masks. Masks are only recommended for those who have contracted covid-19 or for individuals caring for them.

As a result, our co-workers have been given the option of wearing masks and we are providing two washable masks for each person.

Kwik Trip, change your policy, top down, and protect your workers and the public. Make sure that your PAID sick leave policy is beefed up to allow sick workers to stay home, and make sure your workers have health coverage sufficient to allow them to get medical care without fear of going into medical debt.

And Kwik Trip, please, stop misrepresenting the CDC’s recommendations.

One Response to “Kwik Trip’s lack of masks”

  1. Mike Friedges Says:

    Hello. So I stopped at the Shakopee Kwik Trip to get some cash. I watched a man walk in w/o a mask. After I got my cash I saw he was still walking around the store. So I reported it. I was told there was noting they could do. That the store received a letter from corporate not to refuse service for not wearing a mask; even during a state mandate. So I went on line and submitted the text below to the Kwik Trip corporate website.

    I was just in the Shakopee Vierling Ave. store (9:10AM 9/12/2020). I watched a man walk into the store not wearing a mask. When I reported this to the store I was told there is nothing they can do. I was informed the store received a letter from corporate stating the MN state mandate for wearing a mask indoors should not be enforced by refusing service. Are you kidding me! How am I supposed to believe Kwik Trip really cares about customers more than they do about making a sale. I plan to start a social media conversation about Kwik Trip corporate’s callous non-enforcement of a 100% social wellness program during a pandemic when other large business have no problem refusing service to non-mask wearing customers. You have lost a long time customer.

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